Shipping Details

How to buy

Buying at keniacares.com is very easy. You only have to follow the following steps:

1.- Fill in the registration form, when you create your account you will be sent an e-mail to verify the authenticity of the data with an activation link. When you click on it your account will be activated so you can start buying.

View the product/s you are interested in and click on the purchase to add it to the shopping cart (to see more information about the product just click on the image of it).

3.- Click on the cart icon and see the details of your order if you agree click on PROCESS ORDER to continue, if you have not yet logged in insert your email and password in the form to continue.

4.- Add the address where your order will arrive if it is not the first time you buy and you have already added an address just select it.

5.- Choose a payment method Credit or Debit card, paypal and click on FINISH PURCHASE.

6.- If the chosen payment method was credit card payment please fill in the information requested.

7.- You will receive a confirmation email with the details of your order

General Information

In which countries can you buy online?

Currently you can only buy in the USA.

How many languages can you navigate in?

At the moment the navigation language is only English.

Are the prices of the online store and my usual keniacares.com store the same?

No, the prices handled by keniacares.com online store may not be the same as the prices in the physical stores.

What is the price adjustment policy?

We do not make price adjustments.

Do you restock items marked “out of stock”?

If an item is out of stock, it will not be allowed to be sold even if it is published on our site.

Will I receive the same product I see in the picture?

Yes, taking into account that in the photo some articles may appear to be of a different size.

Is it possible to receive periodic information in my e-mail with the latest news and offers from super naturist?

Yes. Just send us an email to keniacares@gmail.com and we will send you the latest news from keniacares.com

How do I retrieve my forgotten password?

If you have forgotten your password, you can retrieve it in the Log-in section. Provide your email address and we will send you an email with the instructions to follow.

How can I be sure that I have made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact our customer service department.

Can I know the status of my order?

Yes, you can see the updated status of your order in real time. To do this, access the “order tracking” section of your account.

Can I remove an item from my order?

Yes, you can remove items from your shopping cart as long as you have not placed your order.

Can I cancel my order?

Once the purchase has been made, it cannot be cancelled.

What should I do if I receive a defective item?

Communicate as soon as possible send us an email keniacares@gmail.com with a description of the problem and a photo of the damaged product and a copy of your payment ticket with the order number.

What should I do if I receive an incorrect item?

If on any occasion, by mistake, you receive an article that you have not ordered, please contact our customer service department.

Is my membership valid inside the online store?

No, the membership will no longer be necessary as the store is intended for general consumption without any conditions.

Shipping

Where do I receive my order?

You can receive it at the address of your choice (home, work, etc).

How long will it take for my order to arrive?

The delivery time depends on your location:

-For local deliveries from 24 to 72 working hours after confirming your payment.

-For foreign shipments from 3 to 7 working days after confirming your payment.

How can I follow the status of my order?

We will send you an email when your order has left the warehouse with your tracking number and a link to the website of the shipping company so you can track your order. Alternatively, you can be contacted at the following email address keniacares@gmail.com

Which Internet browsers should I use to view the keniacares.com website correctly?

The page of keniacares.com is optimized to be seen in Google Chrome 44 or higher, Safari 8 or higher, Mozilla Firefox 45 or higher, Microsoft Internet Explorer 11 or higher and Microsoft Edge 12 or higher.

You can install the latest versions of each browser at the following links:

Google Chrome

Safari

Mozilla Firefox

Microsoft Internet Explorer

Microsoft Edge

What screen resolution do I need?

480 pixels wide and above.

Is it safe to buy at keniacares.com?

Yes. We have a SSL certificate that allows us to provide greater security in the transactions between client and server and we are constantly working to improve it.